Privacy Policy

Privacy Policy

Last updated: January 2025

This Privacy Policy describes how Red Rock Contracting LLC (“we,” “us,” or “our”) collects, uses, and protects personal information through our website www.rrcontractingusa.com and through any associated communication channels, including email and SMS/text messaging.

By using this website, you consent to the data practices described below.

1. Information We Collect

We may collect the following types of personal information:

Information You Provide

• Full name

• Email address

• Phone number (only if voluntarily submitted)

• Mailing address

• Company name / employer

• Job title

• Message content submitted via forms or email

Payment Information (if applicable)

If you request billable services, we may collect billing or payment information solely to process your transaction.

Automatically Collected Information

• IP address

• Browser type

• Device type

• Pages visited

• Referring URLs

• Access timestamps

Cookies

We may use cookies to improve your browsing experience.

2. How We Use Personal Information

Red Rock Contracting LLC uses the information collected for:

• Providing services you request

• Responding to inquiries

• Sending estimates, updates, or reminders

• Sending SMS/text messages if you have opted in

• Processing transactions

• Improving website usability

• Internal business operations

We DO NOT sell, rent, or share your personal information for marketing purposes.

3. SMS/Text Messaging (10DLC Compliance)

If you opt in to receive text messages from us, the following applies:

How Consent Is Obtained

• By submitting a form that includes an SMS opt-in

• By requesting to be contacted

• By asking for updates via SMS

• By providing your number for service communication

How We Use SMS

Messages may include service updates, appointment reminders, estimates, customer support, or general communication related to your request.

Required Disclosures

• Message frequency varies

• Message and data rates may apply

• Reply STOP to cancel

• Reply HELP for help

• SMS consent is not shared with third parties

Opt-Out

You may withdraw SMS consent at any time by replying STOP.

HELP

Reply HELP or email support@rrcontractingusa.com

4. Withdrawing SMS Consent (Opt-Out Procedure)

You may withdraw your consent to receive SMS/text messages from us in two ways:

Option 1: Reply STOP

Reply STOP to any message from us. You will receive a confirmation.

Option 2: Email Request

Send an email to support@rrcontractingusa.com

You MUST include your phone number in both the email subject line and the message body.

Use this template:

Subject: REMOVE NUMBER: (your phone number)

Message:

Hello,

I would like to withdraw my consent to receive SMS/text messages from Red Rock Contracting LLC.

Phone number to remove: (your phone number)

Please confirm once completed.

5. Who We Share Information With

We may share information only with trusted service providers for:

• Email/SMS delivery

• Website hosting

• IT and security support

• Payment processing

These providers may only use the information to deliver services to us and must maintain confidentiality.

We DO NOT share SMS consent, phone numbers, or personal information with third parties or affiliates for marketing.

6. Data Security

We use reasonable security measures including SSL, secure servers, and restricted access protocols.

However, no method of online transmission is 100% secure.

7. Your Rights

You may request to:

• Access your personal data

• Correct inaccurate data

• Request deletion where permitted

• Withdraw SMS consent

Contact us at support@rrcontractingusa.com for requests.

8. Children Under 13

We do not knowingly collect information from children under 13.

If you are under 13, parental permission is required.

9. External Data Storage

Data may be stored securely on third-party servers.

10. Policy Updates

We may update this Privacy Policy at any time.

Updates will be posted with a revised date.

Continued website use means acceptance of changes.

11. Contact Information

Red Rock Contracting LLC

5900 Balcones Dr STE 100 Austin, TX

Email: support@rrcontractingusa.com

Terms and Conditions

Welcome to Red Rock Contracting, Your Trusted Service Provider

Last updated: January 2025

These Terms of Service (“Terms”) govern your use of the website www.rrcontractingusa.com, operated by Red Rock Contracting LLC (“Red Rock Contracting,” “we,” “our,” or “us”). By accessing or using the Site, you agree to these Terms. If you do not agree, you must discontinue use of the Site.

1. Use of the Website

You agree to use this website only for lawful purposes and in accordance with these Terms. You may not use this website in any manner that could disable, damage, or impair the website or interfere with other users’ access.

All content on this website, including text, graphics, logos, and layout, is owned by or licensed to Red Rock Contracting LLC and is protected by copyright and other intellectual property laws.

You may not copy, reproduce, distribute, or modify any content without our written permission.

2. Service Information

The content on this website is provided for informational purposes only. Red Rock Contracting LLC provides contracting and facility-related services, and all service engagements require separate agreements, proposals, or contracts.

No content on this website constitutes a binding offer. Pricing, estimates, and service availability may vary and are subject to confirmation.

3. Communications & SMS Messaging

By contacting us or submitting forms through our website, By subscribing, you agree to receive recurring automated messages from Red Rock Contracting LLC.

Types of messages you may receive include:

• Service updates

• Scheduling and appointment reminders

• Quotes and estimates

• Customer support

• General communication regarding your service request

Message frequency varies.

Message and data rates may apply.

To opt out of SMS messages, reply STOP.

For help, reply HELP or email support@rrcontractingusa.com.

SMS consent is not shared with third parties.

See our full SMS Terms & Conditions and Privacy Policy for more information.

SMS Terms of Service

By opting into SMS from a web form or other medium, you are agreeing to receive SMS messages from Red Rock Contracting LLC. This includes SMS messages for conversations (external). Message frequency varies. Message and data rates may apply. See privacy policy at https://rrcontractingusa.com/privacy-policy. Message HELP for help. Reply STOP to any message to opt out.

4. User Responsibilities

You agree:

• To provide accurate and complete information when using forms or contacting us.

• Not to impersonate any person or misrepresent your identity.

• Not to attempt to interfere with the operation of the Site.

• Not to transmit malware, disruptive scripts, or harmful content.

You are responsible for ensuring that your access to the Site complies with local laws.

5. Third-Party Links

The Site may contain links to third-party websites. These links are provided for convenience only. Red Rock Contracting LLC has no control over third-party sites and is not responsible for their content or privacy practices.

Use of third-party sites is at your own risk.

6. Disclaimer of Warranties

The Site and its content are provided “as is” and “as available,” without warranties of any kind, express or implied.

Red Rock Contracting LLC does not guarantee:

• That the Site will be uninterrupted or error-free

• That content is accurate or complete

• That the Site is free of viruses or harmful components

Your use of the Site is at your own risk.

7. Limitation of Liability

To the fullest extent permitted by law, Red Rock Contracting LLC is not liable for any damages arising from:

• Your use of the Site

• Inability to access the Site

• Errors or omissions in content

• Third-party actions or content

• Service communication or delays

This includes direct, indirect, incidental, consequential, or punitive damages.

If you are dissatisfied with the Site, your sole remedy is to discontinue use.

8. Indemnification

You agree to indemnify and hold harmless Red Rock Contracting LLC, its officers, employees, and contractors from any claims, damages, or expenses arising from your use of the Site or violation of these Terms.

9. Governing Law

These Terms are governed by the laws of the State of Texas.

Any disputes arising under these Terms will be resolved through arbitration or legal proceedings in Austin, unless prohibited by law.

10. Changes to the Terms

Red Rock Contracting LLC reserves the right to update or modify these Terms at any time. Updated versions will be posted with a revised “Last updated” date.

Your continued use of the Site after changes are posted constitutes acceptance of the new Terms.